Customer Service Agreement

("Agreement") is entered into by Protein Power Academy ("Service Provider") and the customer ("Client") as of the date of purchase or enrollment in any program offered by Protein Power Academy. By enrolling in a program, the Client agrees to the terms set forth in this Agreement.

1. Nature of Services

Protein Power Academy provides nutrition coaching services delivered by healthcare professionals acting exclusively as nutrition coaches. These services include, but are not limited to, personalized meal plans, wellness education, lifestyle recommendations, and community support. All services are designed for general wellness and nutrition purposes and are not intended to diagnose, treat, cure, or prevent any disease.

1.1 No Telemedicine Services

Protein Power Academy is not a telemedicine platform, and the healthcare professionals affiliated with Protein Power Academy, including Dr. Mary Dan Eades, operate solely as nutrition coaches and not as licensed physicians. No physician-patient relationship is formed between the Client and any Protein Power Academy staff.

The Client acknowledges that any recommendations made as part of the program are not medical diagnoses or treatments. If the Client has any medical concerns or requires medical advice, they are responsible for consulting their own licensed healthcare provider or physician.

2. Client Responsibility

The Client acknowledges that they are responsible for:

• Consulting with their own physician or healthcare provider before starting any new nutrition, exercise, or wellness program, especially if they have pre-existing health conditions or are currently taking medications.

• Accurately disclosing any relevant health conditions that may affect their participation in the program or recommendations provided.

Protein Power Academy is not responsible for any adverse health outcomes resulting from the Client's failure to seek appropriate medical advice.

3. Confidentiality and Privacy

Protein Power Academy complies with all applicable U.S. state laws, federal laws, and international data protection regulations (including the General Data Protection Regulation [GDPR] for clients residing in the European Union) in safeguarding the confidentiality and privacy of any personal and health-related information shared as part of the services.

4. Limitation of Liability

The Client agrees that Protein Power Academy, its staff, employees, contractors, or affiliates shall not be held liable for any injuries, health issues, or adverse outcomes arising from participation in the services, programs, or recommendations. This includes, but is not limited to:

• Physical injuries,

• Psychological issues,

• Adverse health conditions.

4.1 Disclaimer of Warranties

All services provided by Protein Power Academy are offered on an "as is" basis, with no express or implied warranties. Protein Power Academy makes no guarantees regarding the outcomes of participating in any of its programs or using its services.

5. Payment and Refund Policy

All payments for services and programs must be made in full before access. Protein Power Academy offers refunds only under limited conditions. Refund requests must be submitted within the designated timeframe for consideration.

6. International Clients

Clients outside the United States are responsible for complying with their local laws and regulations concerning health, wellness, and data privacy. Protein Power Academy adheres to international standards for privacy and security, including GDPR for European Union residents.

7. Termination of Services

Protein Power Academy reserves the right to terminate services at any time for any Client who:

• Fails to adhere to the program guidelines,

• Acts inappropriately or disruptively within the community,

• Violates the terms of this Agreement.

No refunds will be issued upon termination for such violations.

8. Dispute Resolution

All disputes arising under this Agreement will be resolved through negotiation in good faith. If the dispute cannot be resolved, the parties agree to submit the matter to binding arbitration by the rules of the American Arbitration Association or an equivalent international arbitration body. 

8.1 International Arbitration

For clients outside of the United States, international disputes will be governed by the rules of international arbitration appropriate to the Client’s jurisdiction. Any arbitration ruling will be final and enforceable in the Client's home country, by local laws.

9. Governing Law

This Agreement is governed by the laws of [State of Protein Power Academy’s operations] in the United States, without regard to conflict of laws principles. For international Clients, this Agreement shall be governed by the applicable local laws of the Client’s country, provided they do not conflict with U.S. law.

10. Entire Agreement

This Agreement constitutes the entire agreement between the Client and Protein Power Academy. It supersedes all prior agreements or understandings, whether written or oral. Modifications to this Agreement must be made in writing and signed by both parties to be effective.

By purchasing a program or enrolling in any service provided by Protein Power Academy, the Client acknowledges that they have read, understood, and agree to the terms of this Customer Service Agreement.